Terms of service

Terms of Service

Last Updated: 2 October 2026

Welcome to Jilanis Suits. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Jilanis Suits

Jilanis Suits is an online fashion and ethnicwear store offering women's clothing and related products.

Throughout these Terms, the words "we," "us," "our," and "Jilanis Suits" refer to Jilanis Suits.

The words "you," "customer," and "user" refer to any person accessing our website or purchasing our products.

2. Website Use

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to interfere with or damage the website.
Attempt to gain unauthorised access to our systems.
Copy, reproduce, or misuse our website content without permission.
Submit false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access to the website if we reasonably believe that these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, prices, and other information displayed on our website are accurate.

However, slight differences may occur due to:

Screen and device settings.
Photography and lighting conditions.
Manufacturing and textile variations.
Handcrafted or manually finished details.

Such minor variations do not necessarily constitute a product defect.

4. Prices

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice.

We reserve the right to correct pricing, product information, or other errors on our website.

If an order has been placed based on an obvious pricing or information error, we may contact the customer before processing the order.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order is subject to product availability and successful payment or confirmation of the applicable payment method.

We reserve the right to cancel or decline an order in certain circumstances, including:

Product unavailability.
Incorrect pricing or product information.
Suspected fraudulent activity.
Incorrect or incomplete customer information.
Unusual or bulk ordering activity that is inconsistent with our D2C sales terms.

If we cancel a prepaid order, the applicable amount will be refunded according to our Refund Policy.

6. Payment

We accept payment methods displayed at checkout.

You agree to provide accurate and complete payment and billing information.

Payment information is processed through our payment service providers. Jilanis Suits does not knowingly store complete card or other sensitive payment credentials on its own systems.

7. Shipping and Delivery

Orders will be shipped to the address provided by the customer during checkout.

Customers are responsible for providing an accurate and complete delivery address and contact information.

Delivery times shown on the website are estimates and may vary due to:

Courier delays.
Weather conditions.
Public holidays.
Operational issues.
Incorrect address information.
Events beyond our reasonable control.

Once an order has been handed over to the shipping partner, delivery is also subject to the courier's procedures and service conditions.

8. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our separate Return & Refund Policy.

By placing an order, you agree to comply with the requirements and timelines specified in that policy.

Please do not return any product without following the required return procedure.

9. Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed, or shipped, cancellation may not be possible.

Any eligible refund will be processed according to our Return & Refund Policy.

10. Intellectual Property

All content appearing on the Jilanis Suits website, including but not limited to:

Brand name and logo
Product photographs
Product descriptions
Graphics
Website design
Text
Videos
Marketing materials

is owned by or licensed to Jilanis Suits unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

11. User-Submitted Content

If you submit reviews, photographs, feedback, comments, or other content to us, you agree that you have the right to submit that content.

By submitting content, you grant Jilanis Suits permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, abusive, or otherwise inappropriate.

12. Third-Party Services and Links

Our website may use third-party services such as payment processors, shipping providers, analytics services, advertising platforms, and other service providers.

We may also provide links to third-party websites.

Jilanis Suits is not responsible for the content, availability, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

13. Limitation of Liability

To the extent permitted by applicable law, Jilanis Suits will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability or consumer rights that cannot legally be excluded or limited under applicable law.

14. Force Majeure

We will not be responsible for delays or failure to perform our obligations when caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, internet or technical failures, or other unforeseen events.

15. Privacy

Your use of our website is also subject to our Privacy Policy.

We collect and process personal information in accordance with our Privacy Policy and applicable law.

16. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms of Service shall be governed by the laws applicable in India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable consumer protection laws.